Refund policy
At Nourre’, each piece is handcrafted with care and attention to detail. Due to the nature of our products, we maintain a limited return policy.
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Returns & Exchanges
We do not accept returns or exchanges on used items.
If your order arrives damaged or defective, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review and offer a replacement if approved.
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Non-Returnable Items
The following items are final sale:
- Used candles or refills
- Burned or altered products
- Custom or personalized items
- Home decor pieces (including Hydrostone items)
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Order Issues
If you receive the wrong item, please contact us within 3 days of delivery. We will correct the issue as quickly as possible.
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Cancellations
Orders may be canceled within 12 hours of purchase. After this window, orders are processed and cannot be canceled.
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Refunds
Approved refunds (if applicable) will be issued to the original payment method.
Shipping costs are non-refundable.
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Additional Notes
Due to the handmade nature of our products, slight variations in color, texture, and finish are expected and are not considered defects.
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For any questions, please contact us at: