Refund policy

At Nourre', each piece is handcrafted with care and 
attention to detail. Due to the nature of our products, 
we maintain a limited return policy.

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Returns & Exchanges

Due to the handmade nature of our products, all sales 
are considered final unless an item arrives damaged, 
defective, or incorrect.

If your order arrives damaged or defective, please 
contact us within 3 days of delivery with your order 
number and clear photos of the item and packaging. We 
will review and offer a replacement if approved.

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Non-Returnable Items

The following items are final sale:
- Used candles or refills
- Burned or altered products
- Custom or personalized items
- Home decor pieces (including Hydrostone items)

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Order Issues

If you receive the wrong item, please contact us within 
3 days of delivery. We will correct the issue as quickly 
as possible.

Claims regarding missing or non-delivered packages must 
be submitted within 7 days of the carrier's delivery 
confirmation.

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Cancellations

Orders may be canceled within 12 hours of purchase. After 
this window, orders are processed and cannot be canceled.

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Refunds

Approved refunds (if applicable) will be issued to the 
original payment method. Approved refunds will typically 
be processed within 5–10 business days, depending on your 
payment provider.

Shipping costs are non-refundable.

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Additional Notes

Due to the handmade nature of our products, slight 
variations in color, texture, and finish are expected and 
are not considered defects.

For approved returns, customers are responsible for return 
shipping costs unless the item was received damaged, 
defective, or incorrect.

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These policies apply to purchases made through Nourre', 
operated by Nourre', located in Texas, United States. 
Last updated: June 2026.

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For any questions, please contact us at:
Nourre.studio@gmail.com